We’re Rochester Restoration — your local, reliable team when disaster strikes your home or business. If you have ever experienced a burst frozen pipe, flooding, or a leaking appliance, you know how quickly things can go from bad to worse. That’s where we come in. Our job is to help you get back to normal, fast, and with as little stress as possible.
We specialize in restoring properties that have been impacted by water-related incidents. Whether it’s a minor leak or something more serious, our team is trained, equipped, and ready to handle it all. With years of experience and a commitment to top-quality service, we are proud to be one of the most trusted names in the Rochester and Fairport area.
What We Do (and Why It Matters)
When water makes its way into where it doesn’t belong, the damage can be more than surface deep. Moisture can seep into walls, floors, and even the foundation of your property, leading to structural problems, mold growth, and health hazards.
Our team steps in quickly to assess the situation, stop the source of the problem, and start the cleanup process. Every situation is unique, but our approach is always the same: thorough, professional, and focused on getting your life back to normal.
We don’t just remove water — we restore peace of mind.
The Process, Step by Step
We know dealing with water damage is stressful, especially if it’s your first time. Here’s a quick breakdown of how we make things simple and stress-free:
1. Emergency Response
When you call us, we act fast. Timing is critical when water is involved, so we’re available 24/7. We’ll send a team to your property as quickly as possible to inspect the area and figure out the extent of the issue.
2. Inspection & Assessment
Once we arrive, our technicians assess the damage and create a game plan. We’ll let you know exactly what’s going on and what steps we need to take to get everything cleaned up and dried out.
3. Water Extraction
We use powerful pumps and vacuums to handle water removal quickly and efficiently. The sooner we get the water out, the better chance we have at preventing long-term damage and mold growth.
4. Drying & Dehumidifying
Even after the visible water is gone, moisture can still linger in the air and hidden places. We bring in industrial-grade fans and dehumidifiers to dry everything out completely.
5. Cleaning & Sanitizing
Flood water or water from broken appliances can carry bacteria, dirt, and even toxins. We thoroughly clean and sanitize all affected areas to make sure your home is safe and healthy.
6. Restoration & Repairs
Once everything is dry and clean, we start the final phase: repairs. That could mean replacing drywall, flooring, or other materials that were damaged. We aim to restore your home to the way it looked before — or even better.
Why Choose Rochester Restoration?
We are not just another restoration company. Here’s what sets us apart:
Local & Trusted
We are part of the Rochester community, and that means something to us. Our team lives and works right here, so we treat your home or business the way we’d want ours to be treated — with care, respect, and urgency.
Experienced & Certified
All of our technicians are fully trained and certified to handle all kinds of restoration work. From small leaks to major flooding events, we know how to take care of it safely and effectively.
Honest & Transparent
We’ll always be upfront with you about the scope of the job, the timeline, and the cost. No surprises, no hidden fees — just honest work from people who care.
Insurance Help
Filing a claim can be overwhelming, especially when you’re already dealing with damage to your home. We’ll help you navigate the insurance process, providing documentation and support to make it easier.
When Should You Call Us?
The answer is: as soon as you notice a problem. Even a small leak can lead to bigger issues if it’s left unchecked. Here are a few signs that it might be time to give Rochester Restoration a call:
- You have had a pipe burst or an appliance overflow
- There’s standing water in your basement or crawl space
- You see water stains on your ceiling or walls
- Your home smells musty or feels damp
- You suspect mold is starting to grow
Don’t wait until it’s too late — early intervention can save you time, money, and a lot of stress down the road.
A Word About Mold
Water and mold often go hand in hand. If your property has experienced water damage, mold can start growing in as little as 24 to 48 hours. That’s why it’s so important to act quickly. Our team is trained not just in cleaning up water, but in mold removal and remediation, too. We’ll make sure your home is dry, clean, and safe before we call the job done.
We Are Here When You Need Us
Whether you are dealing with the aftermath of a storm, a broken water heater, or just an unexpected leak, Rochester Restoration is ready to help. We are proud to serve our neighbors with reliable service, friendly support, and expert solutions.
We know how overwhelming water damage can be. But with us by your side, you are never alone. Let us handle the hard part so you can focus on getting your life back on track.
Call Rochester Restoration today — and let’s get your property and your life back on track after water damage.
Frequently Asked Questions
Choosing a water damage restoration service company is a crucial decision that can significantly impact the recovery of your property. With Rochester Restoration, you are not just hiring a service provider; you are partnering with a team committed to your well-being. Our comprehensive process, combined with a compassionate approach, ensures that you receive the highest level of care and expertise.
Time is of the essence when it comes to water related property damage. The quicker you can call a professional, the better the chances of minimizing long-term damage. Water can begin to cause structural damage within hours, and mold can start to grow within 24 to 48 hours. Mitigating these risks requires immediate action.
While waiting for our team to arrive, we recommend turning off the electricity in affected areas and removing as much standing water as possible, if it is safe to do so. Be cautious and avoid areas where electrical appliances are submerged. Protect your valuables by moving them to a dry place and take photographs of the damage for insurance purposes.
It’s a good idea to notify your insurance company about the damage as soon as possible. However, don’t worry if you haven’t done this before we show up. We have extensive experience working with all major insurance providers and can help guide you through the claims process.
Absolutely! Mold prevention is a critical part of our process. We remove excess moisture quickly and monitor humidity levels closely. If mold growth is identified, we have the expertise to remediate it effectively and safely.
Regular maintenance is key! Inspect your roof, gutters, and plumbing for any signs of wear or leaks. Installing water detection devices can also provide early warnings of leaks. We’re always happy to provide additional tips tailored to your specific property.
Even though it may seem like a straightforward process- mop us the water, address the source, and clean the mess- the restoration process is much more complex. While we certainly are not recommending that you reach out to us for every spill, in many cases, its best to consult the experts and get their professional advice- no matter how small or large. When in doubt- call the pros!
About the City of Fairport, NY
Fairport, NY is one of those charming towns that instantly makes you feel at home. Located just a few miles east of Rochester, Fairport sits along the historic Erie Canal and offers that perfect mix of small-town warmth and modern convenience. Whether you’re walking along the canal path, grabbing a coffee at a local café, or checking out one of the seasonal festivals, there’s always something happening around town.
The heart of Fairport is its picturesque village center, filled with locally owned shops, restaurants, and beautiful old buildings that give it a storybook feel. It’s a popular spot for both locals and visitors, especially in the summer when the Canal Days festival draws a big crowd with live music, food vendors, and artisan booths.
Fairport is also known for its strong sense of community. Great schools, well-kept parks, and safe neighborhoods make it a top pick for families. The Perinton Recreation Center is a local favorite, offering everything from fitness programs to indoor pools.
Nature lovers will appreciate the access to trails, waterways, and green spaces, while commuters love the easy access to downtown Rochester and other nearby towns.
Whether you’re just visiting or thinking of putting down roots, Fairport is the kind of place that stays with you. It’s friendly, scenic, and full of small-town pride — a little gem on the canal that’s easy to love.
Things to do in Fairport, NY:
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