At Rochester Restoration, we’re in the business of putting lives and properties back together after an unexpected emergency. Whether it’s a burst pipe, a flooded basement, or a leaking roof, we’re the ones people call. Based right here in Rochester, we’re proud to be a local company with deep roots in the community. We’re not a giant chain, and we don’t operate like one. When you reach out to us, you’re getting a neighbor who understands your urgency and cares about the outcome.
We know that when water invades your home or business, it’s overwhelming. That’s why we’ve made it our mission to respond fast, work efficiently, and treat every job like it’s our own home on the line.
Why Fast Action Matters
Time is everything when it comes to water issues. A small leak can turn into a major problem in no time. The longer you wait, the more damage can spread into places like the floors, walls, furniture, even the air quality. That’s why we move fast.
The first 24 to 48 hours are critical. Water can seep deep into materials, causing wood to swell, drywall to crumble, and mold to start forming. And once mold sets in, you’ve got a whole new problem on your hands. Quick water removal isn’t just about cleanup. It’s about protecting your health, your property value, and your peace of mind.
We come prepared to act immediately. Our trucks are stocked, our equipment is ready, and our team knows exactly what to do. We don’t waste time because we know you can’t afford to.
What Sets Rochester Restoration Apart
There are other restoration companies out there, but here’s what makes us different: we don’t treat your property like just another job. We treat it like it’s personal.
We’ve built our reputation on being honest, responsive, and thorough. No pushy sales tactics. No surprise charges. Just straight-up service. We work closely with insurance companies too, helping you navigate the paperwork and making sure you get the coverage you deserve.
Another thing? We don’t cut corners. Our techs are trained, certified, and constantly updating their skills. We invest in top-tier tools and technology so that we can do the job right the first time.
Our Step-by-Step Process
Here’s what you can expect when you work with us:
- Inspection & Assessment: We check out the damage and come up with a clear plan.
- Water Removal: Using industrial pumps and vacuums, we get the standing water out as quickly as possible.
- Drying & Dehumidification: We bring in fans, dryers, and dehumidifiers to dry everything thoroughly.
- Cleaning & Sanitizing: We clean and disinfect to stop bacteria and mold in their tracks.
- Restoration: Whether it’s replacing drywall or rebuilding sections, we restore your space to pre-damage condition.
Each step is handled with care and attention. We explain everything along the way so you’re never left in the dark.
Common Causes We See
Not all water problems come from dramatic floods. Some of the most common calls we get are from everyday mishaps like:
- Burst or frozen pipes
- Appliance failures (washing machines, dishwashers, water heaters)
- Overflowing tubs or sinks
- Roof leaks after heavy storms
- Basement seepage
No matter the source, the damage can be just as serious. That’s why we always recommend getting water restoration professionals involved right away, even if it seems small.
Your Property, Our Priority
When you let us into your home or business, we don’t take that lightly. We show up on time, treat your space with respect, and keep you in the loop. You’ll never feel like just another name on a clipboard.
Our goal is simple: to get you back to normal as quickly and smoothly as possible. We work with homeowners, landlords, business owners, and property managers. Every job is different, but our approach stays the same—detailed, respectful, and focused on getting it right.
We're Local and Proud
We love being based in Rochester, just around the corner from Mendon. We live here, raise our families here, and do everything we can to support the people and businesses in our area. That local pride shows up in how we work. Beyond just having a love for helping our community, there’s a sense of responsibility that comes with knowing we might bump into you at the grocery store!
When you hire Rochester Restoration, you’re not calling some distant franchise. You’re calling your neighbors.
Our Team and Tools
Our crew isn’t just made up of hard workers. It’s made up of trained professionals. Everyone on our team has been vetted, background-checked, and trained in the latest restoration techniques. We make sure they’re up to date on safety procedures, equipment usage, and customer care.
Speaking of equipment, we don’t mess around. From moisture meters to thermal cameras, industrial dehumidifiers to air scrubbers, we use high-end gear to make sure every inch of your property is treated right.
Other Services We Offer
- Mold removal and remediation
- Fire and smoke damage restoration
- Contents cleaning & restoration
- Reconstruction Services
- Basement flood cleanup
- Frozen pipes water damage
- Store damage cleanup
Call Us When You Need Us
If you’re facing a water emergency, don’t wait. Call us. The sooner we can get in and assess the situation, the better your outcome will be.
Even if you’re not sure whether you need full water restoration services, we’re happy to check things out and give you an honest opinion. Our quotes are free. Our advice is real. And our team is always ready.
At Rochester Restoration, we’re here to help—every step of the way. Don’t spend another moment with water damage. Call Rochester Restoration now for immediate help.
Frequently Asked Questions
Choosing a water damage restoration service company is a crucial decision that can significantly impact the recovery of your property. With Rochester Restoration, you are not just hiring a service provider; you are partnering with a team committed to your well-being. Our comprehensive process, combined with a compassionate approach, ensures that you receive the highest level of care and expertise.
Time is of the essence when it comes to water related property damage. The quicker you can call a professional, the better the chances of minimizing long-term damage. Water can begin to cause structural damage within hours, and mold can start to grow within 24 to 48 hours. Mitigating these risks requires immediate action.
While waiting for our team to arrive, we recommend turning off the electricity in affected areas and removing as much standing water as possible, if it is safe to do so. Be cautious and avoid areas where electrical appliances are submerged. Protect your valuables by moving them to a dry place and take photographs of the damage for insurance purposes.
It’s a good idea to notify your insurance company about the damage as soon as possible. However, don’t worry if you haven’t done this before we show up. We have extensive experience working with all major insurance providers and can help guide you through the claims process.
Absolutely! Mold prevention is a critical part of our process. We remove excess moisture quickly and monitor humidity levels closely. If mold growth is identified, we have the expertise to remediate it effectively and safely.
Regular maintenance is key! Inspect your roof, gutters, and plumbing for any signs of wear or leaks. Installing water detection devices can also provide early warnings of leaks. We’re always happy to provide additional tips tailored to your specific property.
Even though it may seem like a straightforward process- mop us the water, address the source, and clean the mess- the restoration process is much more complex. While we certainly are not recommending that you reach out to us for every spill, in many cases, its best to consult the experts and get their professional advice- no matter how small or large. When in doubt- call the pros!
About the City of Mendon, NY
Mendon, New York is a small town in Monroe County with a strong rural character and a reputation for quiet charm. Located about 20 minutes southeast of Rochester, Mendon blends scenic landscapes with an affluent, tight-knit community. It’s best known for its rolling farmland, historic homes, and Mendon Ponds Park—one of the largest county parks in New York State. The park is a local treasure, offering trails, birdwatching, and glacial landforms that draw visitors year-round.
Though it feels worlds away from city life, Mendon isn’t isolated. It shares services and a highly rated school district with the neighboring village of Honeoye Falls. The town’s historic roots go back to the late 18th century, and many buildings from that era still stand. Horse farms, stone walls, and tree-lined roads give the area a distinctive look that reflects both its heritage and its modern zoning priorities.
Mendon has a population of around 9,000 and maintains strict development limits to preserve its rural and residential feel. There’s little in the way of strip malls or industrial sprawl—by design. Residents value open space, low crime, and a pace of life that’s calm without being sleepy. For those who want suburban comfort with a country vibe, Mendon offers a solid balance. It’s not flashy, but it’s deliberate—and that’s the point. Whether you’re hiking in the park, driving a back road, or just enjoying the quiet, Mendon stands out by staying grounded.
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